Our Customer Care Centre
How Do We Do it
Our Customer Care Centre operates on all business days i.e. Monday to Saturdays; all weeks.
Our Customer Service Executives are trained, certified and monitored to provide Quality Customer Service.
Our Services are customised suiting your business needs so that you can focus on your core activities while we take care of your service needs.
Call Centre Support features:
- 6 days a week, 8 Hours a day
- Optional Toll Free customer service through Private and client branded lines
- 80% of calls answered within 20 seconds
- Less than 1% abandonment rate
- Bilingual staff – Hindi & English
- Custom reporting
- Claims adjudication & payment
- Service dispatching
- Very high customer problems resolution at first connect
- Voice and email support
Continual and extensive training of our Customer Service Executives ensure Quality Assurance and customer satisfaction.
Our Customers Voice
Our Customers
“ i will received my insurance policy in short working days. I am so happy good experience. thanks a lot”
Kavitha B
Customer
“ Thank you very much, I did not face much problem in getting the claim and I will also tell people to get insurance done.”
Ayushi Thakur
Local Guide
“ Ya It's very Good products and very friendly staff also available there.again and again also I bought the premium product.”
Karan Singh
Customer
“ Best service all time and give each every information when our phone is damage nd give in insurance..all details given to u”
Priti Patel
Customer
“ I m so happy with your Service dear sir /mam , I am proud of your company 🥰🥰🥰 Thank you so much everybody”
Sameer Khan
Customer
“ Very good service.. and provide insurance claim amount very less time.. which no other company ever do.. over all good for me.”
Sandip Ghosh
Stepping Zone
“ 1. Excellent Services. The turn around time is very good. 2. Fantastic Response time. 3. Installation services are remarkable . Professional team with excellent customer handling skills”
Deepika Anand
Customer
“ Excellent work thanks i claim my phone insurance i received money in my account only 1 day thanks infinity assurance”
Sonu Balmiki
Customer
“ Excellent service.Claiming process less than 4 days happy to have this product keep rock.”
Subash S
Customer
Our Pan India ASC Networks
Our Networks
Service Model - ASC aggregation:
awarded as the Best Startup in India
Service Network; over 90% OEM/Brand Authorized Service Centres
Service Centres we work
with ~4,500+
