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The Roles and Responsibilities:

• Your primary role will be to support Customers, Field Technicians and be a bridge between the Customer, Distributor / Systems Integrator, Client, Company and other stakeholders to deliver services within the SLAs. The services may be Installation, Demo, Training, Warranty Services, Post-warranty Repairs etc.
• The role will start from Call Login to final closure including identifying hardware and software issues and troubleshoot technical issues as may be there
• You will also be responsible for Evaluation and prioritisation of customer support cases so as to Maintaining the SLA with the customer for long term engagement
• You will also resolve the issues or give inputs on the alternate methods of solving the issue
• The role may also require travelling outside the country for delivery of field services including Onsite Installations / Repairs as well as for technical training at Client locations in or outside the country.
• The work situations will be under pressure with tight timelines and achieving service performances meeting or exceeding client expectations.

Desired Candidate Profile:

• Having a minimum of 3 years of experience exclusively in the Installation and Field Repair Services of IT / OA and AV products in a highly professional environment
• Should be technically strong to troubleshoot breakdowns and provide preventive maintenance services remotely as well at customer sites.
• Flexible to travel anywhere in India and abroad in case of any projects requirement.
• Has excellent communications skills in English including with international clients
• Must have a Valid passport.

Other Notes:

• Education: Ideally an Electronics Engineering Graduate or a Diploma Holder
• Experience: Minimum 3 years of similar experience with proven performances

The Roles and Responsibilities:

• Searching and identifying candidates of various levels and profiles including senior management roles
• Coordinating with the management for end to end selection & recruitment
• Employee onboarding
• Leaves management
• Compensation and benefits administration;
• Statutory Compliances
• Employee relations

Skills

• You should have hired mid and senior level executives,
• You should have knowledge and hand-on experience of managing statutory compliances, compensation structure, salary preparation / calculations,
• You should have worked in small teams,
• You must Excellent written and spoken communication skills including communicating with CXO level people
• You should have worked for IT, Consumer Services, Insuretech, Fintech industries (similar to our company i.e. Infinity Assurance Solutions)
• Experience in working in a startup will be a plus

Education:

• Bachelor's degree in Human Resources or related field
• Professional HR certifications are a plus

The Roles and Responsibilities:

This is a senior management profile in the hierarchy and entails:

• Identify and pursue opportunities with enterprise clients and potential business partners.
• Develop and implement strategic sales plans tailored to enterprise sales and partnership objectives.
• Build and maintain strong relationships with key stakeholders and decision-makers in relevant industries.
• Lead negotiations and contract discussions to secure favourable terms and agreements.
• Provide ongoing account management and support to ensure customer satisfaction.
• Stay updated on market trends, competitor activities, and industry developments.

Requirements

• Excellent sales and negotiation skills
• Strong understanding of financial products / consumer service products and consumer behaviours
• Must be a “number player” having strong contacts in similar accounts at decision makers and various functional levels i.e. must have strong account mapping (references will be required)
• Should have proven track record in managing similar accounts (references will be required)
• Should have good knowledge of MS-office; specially MS-Word, Excel & PowerPoint to carry out his own tasks & reporting
• Strong account management and relationship building skills
• Ideally an MBA from a premier institute
• Should be in SIMILAR ROLE for the last 3-4 years

We offer:

• Generous package combined with Fixed and performance Linked Incentives
• Huge career growth opportunity

The Roles and Responsibilities:

This is a senior management profile in the hierarchy and entails Hunting and Farming including

• Owning complete sales cycle from pre-sales to contract sign-off and farming of the accounts
• Achieving targets in terms of top-line, bottom-line, number of clients etc.
• Monitoring industry trends, competitors on a regular basis and realign business strategy to stay ahead

Requirements:

• Must be a “number player” having strong contacts in similar accounts at decision makers and various functional levels i.e. must have strong account mapping (references will be required) and a proven record in managing similar accounts
• Excellent sales and negotiation skills
• Should have good knowledge of MS-office; specially MS-Word, Excel & PowerPoint to carry out his own tasks, analysis & reporting
• Ideally an MBA and or a BBA from a renowned institute
• Should be in SIMILAR ROLE for the last 3-4 years

We offer:

• Generous package combined with Fixed and performance Linked Incentives
• Huge career growth opportunity

Candidate Background:

• Extended Warranty, Mobile Insurance, Installation, Warranty and related services
• Consumer Electronics & Home Appliances, Mobile Phones, Classroom Solutions, Interactive Flat Panel Displays, Digital Kiosk, Signages, AV solutions, IT, Office Automation and other products
• Customer Service Coordinator, Customer Care Executive, Claim Executive

The Roles and Responsibilities:

The responsibilities encompass a blend of customer service and basic accounting duties:

• Register & verify customer’s Warranty and insurance claims
• Educate customer on making a claim and the processes involved
• Collect accurate information and documents to proceed with a claim
• Analyse a claim & documents to establish whether it satisfies policy conditions
• Guide the customer on how to proceed with the claim
• Coordinate with the customer / policyholder and the service centres, and accounting departments
• Keep an eye on potentially fraudulent claims
• Ensure the customer is treated fairly and that the customer receives excellent service
• Recording and tracking financial transactions related to claims

Candidate Profile:

• Candidates should have 2+ years of prior experience in a similar profile with knowledge of repair / service centre processes.
• Preferably a B.Com but any Graduation or a Diploma is a must
• Must be fluent in Kannada, Telugu, Malayalam, English and Hindi communication; both writing and speaking

About the role:

• This multifaceted position demands adept customer service skills for managing claims from initial registration through to settlement.
• Additionally, it requires basic accounting proficiency to handle financial aspects related to claims processing. The incumbent will assess claim validity, ensure fair treatment of customers, and safeguard against fraudulent activities, while also managing financial transactions associated with claims.
• Candidates with a background in both customer service and basic accounting principles are encouraged to apply.

About the role:

• This multifaceted position demands adept customer service skills for managing claims from initial registration through to settlement.
• Additionally, it requires basic accounting proficiency to handle financial aspects related to claims processing. The incumbent will assess claim validity, ensure fair treatment of customers, and safeguard against fraudulent activities, while also managing financial transactions associated with claims.
• Candidates with a background in both customer service and basic accounting principles are encouraged to apply.

Responsibilities:

The responsibilities encompass a blend of customer service and basic accounting duties:

• Register & verify customer’s Warranty and insurance claims
• Educate customer on making a claim and the processes involved
• Collect accurate information and documents to proceed with a claim
• Analyse a claim & documents to establish whether it satisfies policy conditions
• Guide the customer on how to proceed with the claim
• Coordinate with the customer / policyholder and the service centres, and accounting departments
• Keep an eye on potentially fraudulent claims
• Ensure the customer is treated fairly and that the customer receives excellent service
• Recording and tracking financial transactions related to claims

Candidate Profile:

• Candidates should have 3+ years of prior experience in a similar profile with knowledge of repair / service centre processes.
• Preferably a B.Com but any Graduation or a Diploma is a must
• Must be fluent in English and Hindi communication; both writing and speaking

Working hours

Office hours are 9AM to 6PM, Monday to Saturday; extended working hours may be required